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Part-time contractCustomer SupportListing reviewed (demo)
Customer Support Specialist, Evenings
Loopwise
About the work
Loopwise is a feedback tool used by product teams worldwide. We are hiring a support specialist to cover evening shifts in Asia-Pacific time zones: answering tickets, reproducing bugs, and escalating technical issues.
Deliverables
- First response to all tickets within your shift window
- Clear bug reproduction notes for engineering
- Weekly summary of recurring customer issues
Required skills
Customer supportWritten EnglishTroubleshootingHelp desk tools
Nice to have
SaaS support experienceBasic technical aptitude
Application questions
- Tell us about a difficult support conversation you turned around.
Application deadline: 21 October 2026 (11:59 pm in the employer's time zone)
About Loopwise
Loopwise is a remote-first SaaS company with customers in 40 countries.
USD 22–28/hr
20 hrs/week, evening shifts